Privacy Policy

Tutor Educational Institute (Pvt) Ltd (“we,” “us,” or “our”), operating as Tutor.lk (“Website,” “Service”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our Website, including use of our educational or payment features.

1. Information We Collect

Personal Information
We may collect personal data you voluntarily provide when interacting with our Website, including during registration, contact forms, payment processing, or class enrollments. This may include:

Full name
Email address
Phone number
Postal address or location details

Payment-related information
(e.g., billing address, payment tokens),processed via our secure payment gateway (we do not store full payment credentials)

Any other data you submit (e.g., CV when applying as a tutor)

Non-Personal Information
We also collect technical and usage data automatically, including:

Browser type and version
IP address
Device type and operating system
Pages visited, session duration, clickstream data
Cookies and similar technologies used to enhance user experience and analyze traffic

2. Purpose of Data Collection

Your information is used to:

Provide, manage, and enhance our educational services and user experience
Process and manage payments through our payment gateway (enabling transactions for classes or packages)
Communicate updates, confirmations, reminders, and marketing (only with your consent)
Respond to inquiries, support requests, or tutor applications

3. Data Sharing & Third-Party Services

We may share data with:

Payment gateway providers during transaction processing (only necessary data; we do not store full payment details)
Service providers who support our operations (e.g., hosting, analytics, email communications)
Legal authorities if required by law or to protect rights
Professionals or partners involved in enabling our services
We do not sell, rent, or trade your personal data to external entities.

4. Cookies and Tracking Technologies

Our Website employs cookies and other tracking systems to:
Maintain user sessions and preferences
Understand how users interact with the Site to improve functionality
Provide secure and seamless operations
You can manage or disable cookies via your browser, but some features may not function properly if cookies are blocked.

5. Security Measures

We implement appropriate technical, physical, and organizational safeguards to protect your data. However, no online system is completely secure, and while we strive to protect your information, transmission and storage of data are at your own risk.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce agreements.

7. Children’s Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such data.

8. Your Privacy Rights

You have rights regarding your personal data, including:
Accessing the information we hold about you
Requesting corrections or updates
Requesting deletion of your data
Withdrawing consent where processing is based on consent
To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Policy periodically. Any significant changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website after any changes constitutes your acceptance of such updates.

10. Contact Information

For questions, concerns, or to exercise your rights, please contact:

Tutor Educational Institute (Pvt) Ltd
Address: No 47, Ananda Coomaraswamy Mawatha, Colombo 03, Sri Lanka
Phone: +94 11 257 5238 / +94 70 500 2130 / +94 70 500 2123 / +94 70 190 0264
Email: info@tutor.lk
Website: www.tutor.lk